For any problems or concerns with your service we are ready to help. For fastest assistance please call us at 406-777-4088, or email rmi@rkymtn.net
Support Hours
Mon-Fri 8am-8pm
Sat 10am-4pm
Generally we provide support up to the end of the wire, meaning that we guarantee that our radio device, the wire, and power supply are fully functional delivering you fantastic speed and service. Repairs and upgrades of our equipment are always free of charge if it is an issue with the equipment or installation.
Your devices (TVs, laptops, tablets, phones, cameras, etc) and your router are not directly supported by us, though we will always try to assist with basic troubleshooting and at very least leave you with resources to find assistance. For assistance with your devices or setup you may need to contact the vendor or manufacturer directly. Though we do not support these devices directly, you may call us for a referral to local home IT and networking professionals.
Damages caused by the customer will likely incur a service fee of $90 for repair.
Move Service Fee: $125
Reconnect Fee: $90
Equipment Transfer Fee: $90 (waived for 6-month or Annual Pre-Paid accounts)